ISO Certification

An ISO certification shows current and future customers that we operate in a reliable, transparent and consistent way, in all the countries where we operate. As we are continuously working on improvement processes within Mosaic World, an ISO 9001 certification fits in perfectly with our objective of continuously improving our processes to take customer satisfaction to an ever-higher level.

Last months, we not only successfully certified Monoma and Plaza Resident Services in the Netherlands and Belgium for the 17th year in a row, but also achieved ISO accreditation for the first time for Monoma operations in Finland, Germany and Denmark. By the end of 2024 we aim to achieve certification for Watchtower Security Solutions as well.

By implementing the ISO structure in these countries as well, we have laid the foundations for a European consistency of our business processes, allowing all countries to grow on past successes and consequently offer our customers a higher level of service and support. Moreover, by introducing risk-driven auditing, we have significantly improved our risk score and have a clearer picture of where our opportunities lie. At Mosaic World, we always raise the bar for ourselves and aim to continuously improve our organisation, way of working and service for our customers.